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Terms & Conditions

Last updated: August 18, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://canawan.com website (the “Service”) operated by Canawan Pte Ptd. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Canawan Pte Ptd. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

CUSTOM ART ORDERS

By using our Photos to Art interface you certify that you own copyright for the photo(s) or are authorized by the owner to make a product reproduction.

TRADEMARKS

All brand names and products mentioned herein are either registered trademarks or trademarks of their respective owners and are hereby recognized as such.

WARRANTY DISCLAIMER

Products sold by Canawan Pte Ptd. are covered by Lifetime warranty replacement directly through Canawan Pte Ptd.. Canawan Pte Ptd. will exchange products that will become defective due to normal wear and tear during normal and appropriate application of the product. Shipping expense during the warranty transactions will not be covered by Canawan Pte Ptd.. If the product is no longer available, Canawan Pte Ptd. will replace the product for one of the same size, free of charge (excluding the shipping charges). Canawan Pte Ptd. reserves the right to deny any replacement of the products, including but not limited to the following reasons: loss of product, physical damage that was not caused by wear and tear, misuse of products, and fraudulent returns of products not sold to Customer by Canawan Pte Ptd.. Physical damage must be reported within 7 business days of the receipt of products in case for Canawan Pte Ptd. to make a claim and exchange the products.

RETURN AND EXCHANGE POLICY

Canawan Pte Ptd. has the right to reject damaged goods and decline any return. All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing Canawan Pte Ptd. reserves the right to decline a return. Refunds, exchanges and store credits are processed only after an issued RMA form is received, the purchased items are received and the customer specifies what type of return he/she would like to process. Refunds are judged based on receipt of the item and not when shipped out. All returns for credit must be in original condition, include original packing material, manuals and all other accessories provided upon original delivery.

PRODUCT PRICE CHANGES

In the event of a price reduction of an item recently ordered, Canawan Pte Ptd. will only credit a difference to an order if the order is in the process phase. Any price reduction will not be refunded if the order has been shipped.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Canawan Pte Ptd., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

TYPOGRAPHICAL ERRORS

In the event that a Canawan Pte Ptd. product is mistakenly listed at an incorrect price, Canawan Pte Ptd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Canawan Pte Ptd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Canawan Pte Ptd. will issue a full credit back to your credit card account in the amount of the incorrect price. Canawan Pte Ptd. is not responsible for typographical or photographical errors. Prices and specifications are subject to change without notice.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Canawan Pte Ptd. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE

Canawan Pte Ptd. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Canawan Pte Ptd..

MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Canawan Pte Ptd. products) shall be in the state or federal courts located in Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Canawan Pte Ptd. products) must be commenced within one (1) year after the claim or cause of action arises. Canawan Pte Ptd. failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Canawan Pte Ptd. may assign its rights and duties under this Agreement to any party at any time without notice to you. An accompanying Commercial Invoice, required by U.S. Customs will show a “Declared” Value that may not be equal to the actual value of the items.

PARTICIPATION DISCLAIMER

Canawan Pte Ptd. does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Canawan Pte Ptd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Canawan Pte Ptd. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Canawan Pte Ptd. in its sole discretion.

LIMITATION OF LIABILITY

Canawan Pte Ptd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Canawan Pte Ptd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

CANCELLATION POLICY

Orders must be cancelled via email and a confirmation by one of Canawan Pte Ptd. representatives within the same business day before 6pm CST. Refused shipments may be subject to a 25% restocking fee.

PHONE ORDERS

By placing an order over the phone you (“Customer”) automatically agree to accept Canawan Pte Ptd. Terms and Conditions.

PURCHASE AGREEMENT AND PAYMENTS

All Credit Card transactions will be processed on the same date of the order.  This capture of payment will be more than 1 business day in advance of shipment.  As Canawan Pte Ptd. artwork is made-to-order, art prints are shipped between 5-7 business days after capture of payment and custom prints are shipped between 7-10 business days after capture of payment.  By accepting delivery of any product sold from Canawan Pte Ptd. you (“Customer”) agree to be bound by the terms and conditions listed. You and Canawan Pte Ptd. agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Canawan Pte Ptd.. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Canawan Pte Ptd..

DUTY TAX

All duties and taxes for orders outside of United States are to be paid by an appropriate party. Canawan Pte Ptd. is not responsible for any billing imposed by any state outside of United States. If products are being shipped outside of United States, the recipient of the product is fully responsible for all the applicable duties and taxes. If merchandise is refused at the time of delivery, it will be returned to Canawan Pte Ptd. where it will be held for 30 Days. If Goods are not claimed within 30 days of receipt at the warehouse, Canawan Pte Ptd. holds the right to cancel the order and charge a 25% restocking fee.

CONTRACT AGREEMENT

These terms and conditions, together with an Canawan Pte Ptd. invoice regarding the products ordered by the Customer, are the complete and exclusive agreement between Canawan Pte Ptd. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Canawan Pte Ptd. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

PRIVACY

Canawan Pte Ptd. respects and values your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our website will be used for processing purposes only. The only e-mails you will receive from Canawan Pte Ptd. are:

  • Transactional: updates to status of orders and returns
  • Promotional: updates about discounts, new products, new artists, etc.
  • Informational: updates about Canawan Pte Ptd.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Canawan Pte Ptd.. The collective work includes works that are licensed to Canawan Pte Ptd.. Copyright 2020 and beyond, Canawan Pte Ptd. RESERVES ALL RIGHTS. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Canawan Pte Ptd.. You may display and, subject to any expressly stated restrictions or limitations relating to specific materials, download or print portions of the materials from the different areas of the site solely for your own non-commercial use, or to place an order with Canawan Pte Ptd.. Any other use, including but not limited to the copy/pasting, reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Canawan Pte Ptd.. You further agree not to change or delete any proprietary notices from materials downloaded from the Canawan Pte Ptd..

ART COPYRIGHT

In Purchasing any images on this website, you obtain no copyright rights or other intellectual property rights of any form in the content and may not duplicate or republish the art or photography for any reason, including, but not limited to, commercial purposes. You further understand and agree that in selecting any content and in adding text or other alterations to such content, you in no way obtain copyright rights or other intellectual property rights in the content as joint copyright owner or otherwise.

 

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