REFUND POLICY

      We will refund for orders that: 

  • You cancel within 24 hours after you place order.
  • We receive your return of wrong/damaged/faulty items. Return Merchandise Authorization address: 14936 Dillow St, Westminster, California 92683 Recipient: V053
  • The products you ordered are out of stock.

We will issue a full refund to your credit card or PayPal. Please keep in mind that we have refund procedure, therefore you might receive the reimbursement within 15 business days.

However, we cannot accept refunds of:

  • Non-defective products on the basis of our design.
  • And we cannot refund for the return of used items.

 Received issues orders information

  • We need 7-15 days to receive your problem of order, reconcile information and prove to the production department about the order is wrong, damaged and then will produce & return items. 
  • In case of issues list above, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment, refund or take credit.
  • Please contact our Customer Support Team with full evidence, we will strive the best to make it right.
  • Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 15 days after the product is received.

 Exchanges (if applicable)

  • We only replace items if they are defective, damaged, wrong items. Our 3D hoodies which have unbalanced issues is stated that it could happen. Those are not defective. So please be aware of that. If you need to exchange it for the same item, send us an email at support@canawan.com
  • You will be responsible for paying for your own costs if there is any unplanned cost.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 Late or missing refunds (if applicable)

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support@canawan.com

Please contact us via email (support@canawan.com) if you need any helps. Thank you.