Can I place an order by phone or email?
For security purposes, we do not take orders by phone or email. If you are having trouble with placing an order on our website, please contact us at email@example.com and we can help with troubleshooting the issue.
Can I leave the product in the cart and come back later?
Yup! Take your time and we’ll make sure it stays in the cart. You can also add the piece to your “Favorites”!
Can I split my order and send different parts to different addresses?
Sorry, only one shipping address per order.
Can I order the art piece in a custom size?
Unfortunately, we do not offer custom sizes for our products.
How can I pay for my purchase?
We accept the following forms of payment:
Credit Card: Visa, MasterCard, Discover, and American Express
Is paying online secure?
Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.
How do I create an order?
Select the image and size you prefer and select “add to cart”.
Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.
Review your shopping cart to ensure you selected the correct images and sizes.
If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”
Select the “Checkout Now” or “Checkout With Paypal” (if you are using Paypal to pay for your order) option to checkout.
Use existing, update, or add new shipping and billing addresses.
Enter preferred payment details and select “Place Your Order”, to complete your purchase.
Choose to “Create an Account”, “Checkout As Guest” or “Checkout with Paypal”. Please note: Customers who checkout as a guest will not be able to view their order status, even if an account was created after purchase.
Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.
Select “Place Your Order” to complete your order.
What are my payment options?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
When will I be charged?
All orders will be charged in full at the point of purchase.
Will I be charged taxes?
For US orders, Canawan Pte Ltd. may apply state sales tax during checkout. To assess sales tax, please review your order summary in the shopping cart after submitting your shipping and billing address information during checkout.
All duties and taxes for orders outside of the United States are to be paid by an appropriate party. Canawan Pte Ltd. is not responsible for any billing imposed by any state outside of the United States. If products are being shipped outside of the United States, the recipient of the product is fully responsible for all the applicable duties and taxes.
Which currency are your items priced?
Our items are priced in United States Dollars. Your order will be charged in US Dollars.
How do I use my gift card for my order?
To use your gift card towards your purchase, enter the gift card code into the “Enter Coupon Code” field in your shopping cart and select the “Apply” button.